Frequently asked questions about the rebranding process

• Is it true that Credit Europe Bank has become Nexent Bank?

  Yes, it is true. The new name and identity reflects the values that define the bank - dynamism, diversity and expertise, and emphasize our adaptive, efficient and reliable services. We became Nexent Bank – the bank designed around you.

• Why did Credit Europe Bank change its name and identity?

  This is a strategic move towards modernizing and enhancing our banking services. We aim to offer our customers more seamless, customized, and technologically advanced banking experiences. 

• Is Credit Europe Bank sold or acquired by another bank?

  No, the ownership and legal structure remain unchanged. It is only a name change. The rebranding is an internal initiative to refresh and future-proof our brand.

• Is the rebranding related to the previous merger?

  The rebranding reflects our strategic development. It marks the next step in our mission to be a modern, digital and customer-focused bank – personal, fair and clear. It also supports internal integration and our growth as a strong European bank. 

• What does the new name mean/represent?

  Nexent Bank is a construction reflecting key elements of our core DNA that we want to embed in every product and service we offer. 

  "Next" indicates progress, transformation and future readiness

  "X" symobolizes connection and exchange 

  - "ent" means essence, stability and presence. 

  Together, they define a bank with future oriented thinking, builds trust trough clarity, around people “The bank designed around you.” 

• Does this change impact me as a customer?

  There is no action required from your side. Your accounts, cards, savings products, credit facilities, and business services will remain the same. What does change is our brand identity: more modern, more focused, and more aligned with what we truly stand for. A personal, fair, and approachable bank – designed around you.

• Did my contract with the bank remain the same?

  Yes, there is no change to your contract for existing products and services you are using. It is only a name change. Our legal structure remains the same.  

• Did my bank account or cards change as a result of the rebranding?

  No, your bank account details, including IBAN will not change. If you receive a new card (for example, when your old card expires or if you request a new one), it will feature the new Nexent Bank identity. 

• Did the mobile app, internet banking or my login details change?

  Your login details are not changing. We do have a new clearer and more intuitive interface, both for the mobile app and internet banking, to offer users a . more customer-oriented experience. All functions remain and will be gradually expanded for more control and convenience. The mobile app will usually update automatically, depending on individual settings. If you're having trouble accessing it, please try updating it manually. 

• Are there any changes for the products or services offered?

  Our existing products and services remain unchanged. At the same time, we are expanding our offer with modern, digital services tailored to your needs. 

• Does this change present any potential security risks?

  We remain committed to offering you the same trusted service, with top levels of security for your banking products. 

• How can I stay informed about all the changes?

  If you have any questions, feel free to reach out to your local agency or contact our call center.
   

• What happens if I need documents from the past (e.g. account statements)?

  This will remain unchanged. You can obtain these documents via the regular channels. Of course you will receive the requested information also for past periods, at minimum until the end of the retention period. The Information however will be presented under the new brand. 

• Do I have a special termination right due to the rebranding?

  No. The rebranding is a change of brand identity/name and has no effect on your contractual terms – it does not create a special right of termination. 

• Will my deposits remain safe and protected? Who guarantees them?

  Absolutely. Also, in this regard nothing has changed. Your deposits remain protected up to €100,000 per person under the Dutch Deposit Guarantee Scheme. The bank's legal structure and security standards remain unchanged. 
   

• Who is the (main) supervising authority of the bank after the rebranding?

  Nexent Bank N.V. and its branches remain under the supervision of the Dutch Central Bank. Nothing changes in this regard.