Frequently asked questions

• What if I lost my card, was stolen or was blocked?

  In the event of loss, theft, damage or blocking of the card, the recording on the Cardholder's account of any unauthorized transactions, any errors or irregularities arising from the Bank's administration of the account, suspicion of the possibility of copying the card or knowing the PIN / password by other unauthorized persons or in the event of card malfunctions, calls the Customer Service Emergency at 0750,000,000 / 0724,100,000 (call numbers from any network) to see one of the situations mentioned above. After blocking your card, you will be required to notify the Bank in writing. In order to notify the Bank, you must report to any territorial unit of Nexent Bank to complete the Lost, Theft, Damage, Card Lock form.
   

• How to get Card Avantaj?
  • Come to any Nexent Bank territorial unit;
  • Apply online here;
  • Call to Call Center: 0750.000.000 / 0724.100.000 (available to any network) and our operators will be available to guide you in obtaining a card;
  • Here you find out how to apply through Call Center for Card Avantaj.
• Where can I buy with installments payment?

  You can enjoy the advantages of installment payment in the network of Nexent Bank partner shops. Thus, you can make transactions in shops from different areas: fashion, tourism agencies, insurances, furniture, beauty saloons, electronics/ IT&C, decorations, health, supermarket, gas stations, etc.

  • Check here the updated list with the addresses of Card Avantaj partner stores; you can also find information about ongoing campaigns;
  • In addition to the installments payment, you can now use your credit card issued by Nexent Bank for online buying. E-shopping also offer great flexibility;
  • You can trade at any time, merchants' products and services from a click away without having to go shopping. In addition, you will receive up to 3% Cashback from the transaction value. An increased attention has been paid to security of transactions for online shopping, and therefore all Card Avantaj and non-partner stores (if available) are enrolled in the 3D Secure (Mastercard Secure Code and Verified by Visa) security system.
• What are "Monede Avantaj" (Avantaj Coins) and how can they be used?

  You will receive between 0.3% and 3% cashback in "Monede Avantaj" (Avantaj Coins) based on the value of commercial transactions made for goods and services—whether via POS terminals or online—as well as for cash withdrawals from ATMs in Romania or abroad. The cashback accumulated as Avantaj Coins will be available in your Avantaj app. Avantaj Coins can be converted using the following methods:

  • Avantaj Coins can be converted into a bonus within the app to pay for future or new transactions at any Card Avantaj partner store equipped with a Nexent Bank POS terminal. All you need to do is state that you wish to make the payment using your bonus account;
  • The bonus cannot be withdrawn as cash from ATMs, nor can it be used to pay off the credit utilized;

  For more information about the loyalty program, please visit the following link.

• When do I have to pay the Card Avantaj installments?
  • In order to facilitate your refund (if you do not wish to reimburse the total used amount within the period of grace) Nexent Bank offers you the possibility to reimburse monthly only the minimum amount of 3% of the value of the transactions highlighted in the account statement issued at the end of each month plus 100% interest and related fees (if any);
  • With the issuing of the account statement, Nexent Bank sends you a free SMS with the minimum amount to be paid;
  • The credit limit granted on the card is revolving, and the reimbursed amounts are redeemed on the card account.