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What is the mToken app
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What is the mToken
The mToken application helps you to authenticate, make payments and secure banking operations, from anywhere, through the Internet Banking Internet Banking service.
Download and install the mToken application for free from App Store or Google Play on your phone, in order to be able to authenticate and authorize your transactions in the Nexent Bank Internet Banking service.
- If you are already using Internet Banking, follow the steps described here to activate the mToken application on your mobile device.
- If you are a new customer and you are at your first login in Internet Banking, follow the steps described here to activate the mToken application on your mobile device.
Internet Banking Support
If you are having difficulty installing the mToken application or are unable to properly use the Internet Banking Internet Banking service, please call Internet Banking Support at:
- 0750.202.000 (callable from any network)
- 0801.004.444 (callable from Telekom)
Call center operators are at your disposal non-stop to advise you.
FAQs
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What information is required to activate the mToken application?
The activation of the mToken application is done using the two authentication codes received by SMS and e-mail, at the telephone number and e-mail address declared in the relationship with the bank.
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Do the codes initially received via SMS and email expire?
Yes, their validity is 24 hours from the moment they are received.
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What should I do if I no longer have the codes received for activating mToken?
You can contact the Call Center service at the telephone numbers: 0801.000.000 (can be dialed from the Telekom Romania network) or 0750.000.000 (can be dialed from any fixed or mobile telephony network, including international).
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For which operating systems is the mToken application available?
The application can be installed on smartphones with Android and iOS operating system.
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Do you need a contract to be able to activate mToken?
Yes, in order to receive the activation data of the mToken application, you must have concluded an Internet Banking service contract with Nexent Bank.
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Can I simultaneously use the mToken mobile application and the hard token to authenticate in Internet Banking or to authorize transactions?
No. You can only use one of the authentication and authorization methods for Internet Banking.
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Is the Nexent Bank-MTOKEN application safe?
Yes, the application is secure. You set a PIN that only you know it when you activate it, and you log in with this PIN every time you want to generate a code to log in to Internet Banking or to authorize an Internet Banking transaction. The security of your financial information is a priority for Nexent Bank.
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What should I do if my phone on which I had installed the application was stolen / lost?
Please contact urgently Call Center customer service at: 0801.000.000 (can be dialed from the Telekom Romania network) or 0750.000.000 (can be dialed from any fixed or mobile telephony network, including international).
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Can I install two mToken applications on my phone for two different Internet Banking users from Nexent Bank?
No, a single application for a single Internet Banking user can be installed on a mobile phone.
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In what language is the mToken application available?
The application is available in Romanian and English. You have the option to change the display language of the application by accessing the Settings menu -> Choose language submenu.